Fast and reliable Internet access is a basic, fundamental requirement for almost any business in the modern age, and is considered a basic expectation and amenity by most people when choosing a new residence to buy or rent. Companies and individuals rely on consistent Internet access for their day-to-day business operations, access to information, and entertainment. Given that need—a need that is only growing as the connected digital world becomes more and more centralizing—it’s no surprise that the internet service provider (ISP) market is tightly competitive.
A consequence of that competition is that many companies, residents, and property owners are looking for new solutions to their connectivity needs. Something novel and effective that differs from the standard offering of the mainstay ISPs around the United States. For those customers, Gigstreem hopes to offer a fresh new alternative.
Gigstreem goes beyond being an internet service provider, instead seeking to be a complete connectivity partner for multifamily, delivering complete end-to-end network solutions that drive property value and profitability. From planning, to installation, to long-term user support, Gigstreem delivers quality connectivity at every stage of the process. Commercial properties can also benefit from Gigstreem’s commercial-grade fiber networks that scale with growing businesses.
A Comprehensive Service Offering
Gigstreem provides the most reliable high-speed Internet service on the market that is private and secure, with zero throttling and zero latency at the lowest possible cost. The company doesn’t sell or share customers’ information with 3rd parties, and doesn’t prioritize content. Given these offerings, it’s not a surprise that companies, residential property owners, and individual residents rely on Gistreem to mitigate business risk, increase revenue, and provide the best streaming experience to residents and users alike.
The secret to their success, especially for residents and businesses, lies in their unique approach. Gigstreem eschews the traditional in-home WiFi network setup in favor of Gigstreem Managed WiFi, a system built for high-density environments like apartment communities. A single router in one unit may be able to deliver impressive speeds, but it can also cause interference with neighbors’ connection, leading to slower speeds and dropped connections. Gigstreem’s network is engineered to avoid that problem, leveraging a unique approach, Ruckus technology, and 10G fiber circuits. Residents benefitting from Gigstreem’s service offering can be assured that their network is fast, private, and secure.
Human-Centric Customer Support
After Gigstreem’s acquisition and leadership change in 2023 and 2024, the company has put forward a number of positive changes, including an overhaul of their customer care experience. While the company is in the process of rolling out an owner and resident portal, the customer care experience has been refocused to put customers in the care of people, not chatbots, from the first phone call. Many ISPs rely on automated phone systems and AI driven chatbots to handle customer support needs, either initially or through the entire process. Gigstreem puts customers in touch with real people from the start.
Customer satisfaction is the primary focus for Gigstreem. Residents are looking for fast, reliable Internet service, and will pay for it as an amenity. Residential property owners want to provide those amenities. Gigstreem’s Managed WiFi system lets property owners make their properties more cost-efficient by cutting down on maintenance needs and providing greater remote network visibility. This means residents get the connectivity they want and pay for, and property staff spends far less time on the phone with a patchwork of ISPs’ customer service.
As an ISP with such a focus on quality customer service, it’s no surprise that Gigstreem prioritizes transparency and trust with its customers, especially after their earlier acquisition. The company understands that communication is the central pillar of trust, and acts accordingly. Authentic communication and values-driven operation dictate the company’s support and communication. Gigstreem’s mission, “Connection. Without Compromise.” is supported by a company culture is built around their TRUST core values:
- Transparent: Communicating authentically and doing what is right, even when it is hard
- Relentless: Never stopping in pursuit of quality
- Unwavering Customer Commitment: Obsessing over customer experience
- Speed: Moving quickly and with urgency
- Treating Others As We’d Like To Be Treated: Leading with empathy and respect
“Integrity is all about fulfilling our promises, to our teammates, to our customers, to our shareholders,” says Gigstreem’s website. “We deliver, we do what we say we are going to, and we do it even when it may not get recognition because it’s the right thing to do. Performance is the core of our products and our efforts. When we hold ourselves accountable, and when we invest in best-in-class people and components, our performance will speak for itself. People means a focus on the human aspect of what we do. We invest in people, we promote and train and aspire to inspire the best in each of you.”
Gigstreem Reviews Positively
Gigstreem’s unique offering and customer-centric approach sets it apart from other traditional internet service providers, but no amount of website copy or advertising is more persuasive than first-hand reviews of their service. Gigstreem reviews well with both property owners and residential users, and those reviews speak quite well for themselves.
“Thanks for the wonderful installation service today. I wish all internet service technicians were as friendly and helpful – and very kind. Well done,” says Isaac Barret, a Gigstreem customer.
Philip Jensen, another customer, says, “Not only is the service good, but installers, salespeople and support staff at Gigstreem are extremely friendly and helpful.”
Elliot K. says in his review, “The technicians that came to install the receiver and set up internet access were professional and knowledgeable and did an excellent job. I am currently getting 90 Mbps (which is excellent as my plan is only for 60 Mbps) when wired to the router and 20 Mbps wirelessly which can be improved with a better wireless router.”
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